Teams
I offer workshops to teams on a variety of leadership topics. A custom leadership program can be built based on organizational leadership objectives or ask us for recommendations on common leadership challenges. Don’t see a leadership topic you are looking for? I’m continuously developing new workshops based on client needs.
Communication for Leaders
Communication is one of the most emphasized and underdeveloped leadership skills and can make or break a leader's success. In session we will review the foundations of effective communication including different forms and the often underestimated skill of listening. Leaders will expand their awareness about what it means to communicate as a leader and the elevated sub-set of skills necessary to build confidence in their leadership communication.
Creating a Culture of Feedback
Giving and receiving feedback is a critical part of leading others and growing yourself as a leader. In this session, we'll dive into the importance of feedback and understanding that creating a culture of feedback starts with asking for feedback as a leader and modeling how to receive it. Then we will discuss the different forms of feedback and different strategies of giving feedback based on the circumstances.
Customer Experience
Every organization has a customer that they serve. A customer is someone who exchanges compensation for goods or services. It could also be a member or someone that receives benefits from a non-profit. The best organizations design products and services around the needs of their target customer. Great customer experiences begin with leaders who have this understanding and mindset and who clearly define and communicate the purpose of their organization. In this workshop we will define the drivers of customer experience and practical frameworks and systems to optimize those drivers.
Delegation
As professionals develop from individual contributors to managers and leaders they often struggle to transition from the mindset of "doing" to the mindset of managing and leading. Leaders who effectively delegate achieve goals and results and build trust and collaboration with their team members. In this session we will unpack some of the mindsets that hold us back from delegating and learn a practical and actionable framework for the delegation process.
Employee Experience
As leaders, our employees are the direct customer that we serve. We often fall into the trap of believing that if we pay our employees well and offer them some cool perks, everything will work out well. Employee experience is influenced, however, by many more factors. In this workshop we will discuss what factors these are and strategies to improve your organization's employee experience . We will also link the impact of employee experience on customer experience outcomes.
Unlocking Purpose
In a VUCA (volatile, uncertain, complex, ambiguous) world, what sets the “thrivers” apart from the “survivors”? Many believe it’s a sense of purpose. Clarity of purpose has become an essential tool in every leader’s toolbox for both personal and professional success. In this program, we will connect with our-selves and others through a process of cultivating or evolving our individual definitions of purpose. Participants will leave the with a better understanding of what purpose is, the benefits, and a pathway to defining their own, as well as a process to bring more purpose driven strategies into the workplace.
Self-leadership
Leadership is first an inward journey. When we understand ourselves better, we can lead others more successfully. In this workshop we will introduce the concepts around building your personal foundation and discovering your leadership identity. Participants will walk away from this workshop with insights and practical tools to develop self-awareness to support their leadership development.